Some body saying to-be a period of time Warner cable tv specialist try spilling strategy on Reddit.
Times Warner Cable, the second-largest service provider of television and websites in the us, told Quartz that it is considering the postings. Were not able to verify if this person is truly an ongoing or former worker, a spokesman stated.
Reddit user cableguy_the began an Ask me personally such a thing (AMA) bond, uploading pictures of his ID badge and consistent as purported evidence of his job. Their answers to the concerns arriving are incredibly candid. Here are a few shows (typos maintained).
On Comcasts pending purchase period Warner wire:
We desire the merger as the existing party responsible will be the worst in previous records. Lots of people obtaining fired because of impossible metrics. All of the electricity might provided to customer care reps and removed from individuals who in fact look at the residences and correct issues . Its a mess additionally the team is being work like crap IMHO [in my personal very humble view].
Regarding the pressure between technicians and customer care associates:
Yea customer care representatives and techs were battling a combat that no one sees. We detest all of them, they detest united states. They determine people the problem is the gear whenever it rarely is. We tell consumers to just overlook precisely what the Korean dating apps chap on cellphone says because it is likely that good, they have never ever wired a residence, hung a drop or set cable.
On whats actually wrong along with your hookup:
Dont believe 50per cent of what the associate regarding the phone tells you. Merely set up the technology. Leave him run. Hes accomplished this prior to. The representative simply answers mobile phones. Its rarely the apparatus inducing the issue.
On the secret to get much better help:
When a technology shows up ,ask for their superiors wide variety. Simply tell him it’s just not burning him but to intensify something. He might phone their sup to be certain their cool but that can help.
On whats preventing faster net get speeds:
Frankly, standard analog cable. It takes up sooo a lot bandwidth . 1 route per frequency vs bonding numerous frequencies to produce 8 stations for a downstream and 4 for an upstream . If we run 100percent electronic tv.. online will have more quickly. Furthermore congestion. If you live around a college it’s the worst . Grandmother might use the girl 15 meg for e-mail and searching but young Johnny college or university kid sucks up the data transfer in the area making use of netflix and torrenting and gaming. But they pay the same. IMHO what would fix this is exactly capping facts and offering everybody else uncapped speed.
On why splitting your own cable tv connection was an awful idea:
Setting up a splitter to simply attenuate the signal is truly dumb we already have factors called attenuators which do this without incorporating unnecessary splitter. But it is correct that extreme transmission is equally as terrible as not enough we contact that distortion
On whether this Reddit AMA will surely cost your their task:
I would become discharged based on whom catches me. I would buy an additional benefit the so difficult to share with with the method this business is currently organized.
On how Wi-Fi signals were unreliable, and that can getting vanquished by doors and walls:
Indeed best shown. Plaster structure specially.Solid wooden doorways, staying in a basements whenever router is on the 2nd floor or vice versa. Wifi are a fickle monster.
In your broken cable modem:
Yea we hear this lots. I might say in a given year I might state 5percent associated with modems We swapped happened to be in fact faulty. We carry out many canine and pony tv series and merely swap they anyhow. The problem is more often than not not devices appropriate. Modems either efforts or they dont. There is certainly therefore little between. They are very simple units. You will find program people utilizing my laptop computer every thing operating alright, subsequently change to their gear and everything would go to shit. They however need a modem..Its insanity.